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An electronic acknowledgement will be sent to the customer within 24 hours upon successful submission of the order. If items ordered are unavailable, we will notify the customer for further action.
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All products purchased from recogen.com.my are not returnable, refundable or exchangeable except for those with quality problems, e.g. goods with quality issues. Please contact us for more details. However, items on sale are strictly non-refundable and non-exchangeable.